Introduction: Centralizing Business Functions for Scalable Growth As companies expand and diversify, operational inefficiencies and duplication of efforts often lead to rising costs and slowed decision-making. To combat this, many enterprises are adopting the Shared Services Center (SSC) model—a centralized unit that consolidates and manages support functions such as HR, finance,...
In a competitive market, staying connected with customers is not optional—it’s essential. Whether you’re handling inquiries, resolving complaints, or running campaigns, having the right call center model makes all the difference. Two options dominate this space: the Shared Services Center and the Dedicated Call Center. Both bring value, but they work best under different...
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