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2026-01-22 11:31:09 -

Data-Driven Compassion: Learning from the Patient Voice

In the past, hospital administrators had to guess what was working and what wasn't. They would hold occasional meetings or look at old survey data. Today, patient experience technology provides a constant stream of "insight." Every interaction a patient has with a digital tool is a data point that can be used to improve care. If the data shows that patients in a certain wing are constantly...

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