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2025-09-19 08:00:37 -

Shared vs Dedicated Call Centers: Quick Refresher

In a competitive market, staying connected with customers is not optional—it’s essential. Whether you’re handling inquiries, resolving complaints, or running campaigns, having the right call center model makes all the difference. Two options dominate this space: the Shared Services Center and the Dedicated Call Center. Both bring value, but they work best under different...

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