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2025-12-18 09:10:27 -

What metrics business leaders should monitor with contact center insight dashboards

In highly regulated and experience-driven industries such as HealthTech, FinTech, BFSI and BPO, contact centers are no longer operational back offices. They function as strategic hubs that influence customer trust, revenue protection, compliance adherence and brand reputation. To manage this complexity modern enterprises rely on Contact Center Insight dashboards that convert conversation data...

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