A recent cybersecurity investigation has exposed a troubling reality about data protection in the age of AI-powered customer service. Security expert Jeremiah Fowler, working with ExpressVPN, discovered three unprotected databases containing approximately 3.7 million records of sensitive customer information—all accessible to anyone who knew where to look.
What makes this discovery...
The Cloud-Based Contact Center Market is witnessing strong global growth as enterprises increasingly modernize their customer service infrastructure. Organizations are rapidly transitioning from traditional on-premise contact centers to cloud-native platforms that offer flexibility, scalability, and improved customer engagement capabilities. This shift is being driven by digital...
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