When you are running a business there are certain things you simply cannot afford to get wrong. VAT is one of them. HMRC expects your VAT returns to be accurate, submitted on time and compliant with all the current rules. That is why choosing the right VAT return service is one of the most important decisions you can make for your business.

But with so many accountants and accounting firms out there, how do you know which one is right for you? In this blog we are going to walk you through everything you need to consider when choosing a VAT return service so you can make a confident and informed decision.

Why the Right VAT Return Service Matters

Not all VAT return services are the same. Some are more experienced than others. Some specialise in certain industries. Some offer a more hands on approach while others are more hands off. The one you choose will have a direct impact on how smoothly your VAT obligations are managed and how confident you feel about your compliance.

Choosing the wrong service can mean errors in your returns, missed deadlines, poor communication and unnecessary stress. Choosing the right one means peace of mind, accurate filings and a professional who genuinely understands your business.

So it is worth taking the time to get this decision right.

Look for Relevant Experience and Qualifications

The first thing to look for when choosing a VAT return service is experience and qualifications. You want to work with a VAT return accountant who knows what they are doing and has a proven track record.

Look for accountants who are qualified and registered with a recognised professional body. In the UK the main ones are the Institute of Chartered Accountants in England and Wales which is known as ICAEW, the Association of Chartered Certified Accountants which is known as ACCA and the Chartered Institute of Management Accountants which is known as CIMA. Membership of one of these bodies means the accountant is held to professional standards and has ongoing training requirements.

Beyond qualifications look for someone with hands on experience in VAT specifically. VAT is a specialist area and an accountant who deals with it regularly will be far more confident and capable than one who only handles it occasionally.

If your business operates in a specific industry it is also worth looking for a VAT return accountant who has experience in that sector. VAT rules can vary quite a bit between industries and someone who already understands the nuances of your field will be better placed to handle your returns accurately.

Make Sure They Are Making Tax Digital Compliant

Making Tax Digital is now a reality for the vast majority of VAT registered businesses in the UK. This means your VAT records must be kept digitally and your returns must be submitted using HMRC approved software.

When choosing a VAT return service you need to make sure they are fully set up for Making Tax Digital. Ask them what software they use and how they manage the digital record keeping process. A professional and up to date VAT return service will have no hesitation in explaining their process clearly.

If an accountant is still working with outdated systems or cannot clearly explain how they handle Making Tax Digital requirements that is a red flag. You need someone who is fully up to speed with current HMRC requirements.

Consider How They Communicate

One of the things business owners often overlook when choosing a VAT return service is communication. You want an accountant who keeps you informed, responds to your questions promptly and explains things in plain English rather than confusing jargon.

VAT can be complicated but a good VAT return accountant will make it feel simple for you. They should be able to explain your VAT position clearly, let you know what they need from you and keep you updated ahead of every submission deadline.

Ask yourself how easy it was to communicate with them from the very first contact. Did they respond quickly? Did they listen to your questions? Did they explain things clearly? These early signs tell you a lot about what it will be like to work with them long term.

Also consider the practical side of communication. Do they offer a dedicated point of contact? Can you reach them by phone and email? Do they use a client portal where you can share documents and track your returns? These things matter when you are trying to run a business and need quick answers.

Check Their Reputation and Reviews

Word of mouth is still one of the most reliable ways to find a good VAT return service. Ask other business owners in your network who they use and whether they would recommend them. Personal recommendations carry a lot of weight because they come from real experience.

You can also look at online reviews on platforms like Google or Trustpilot. Look for patterns in the feedback. If multiple reviewers mention that the accountant is responsive, accurate and easy to work with that is a very good sign. If you see repeated complaints about poor communication or missed deadlines take those seriously.

Do not be afraid to ask the accountant directly for references or case studies. A confident and reputable VAT return service will be happy to share examples of how they have helped other businesses.

Understand What Is Included in the Service

Before you commit to any VAT return service make sure you understand exactly what is included. Different firms offer different levels of service and you want to know precisely what you are getting.

At a minimum a good VAT return service should include preparation and submission of your VAT returns, management of deadlines, digital record keeping in line with Making Tax Digital requirements and communication with HMRC if any issues arise.

Some VAT return accountants will also offer additional support such as VAT health checks, advice on the best VAT scheme for your business and help with VAT registration or deregistration if needed. These extras can be very valuable especially if your VAT situation is more complex.

Make sure you are clear on what happens if HMRC raises a query or asks for more information. Will your accountant handle that on your behalf? Knowing the answer to this before you sign up means there are no surprises later.

Think About the Long Term Relationship

Choosing a VAT return service is not just a one off decision. You are entering into an ongoing professional relationship. The accountant you choose will be handling a key part of your business compliance every quarter so it is important that you feel comfortable with them and that the relationship works well.

Look for someone who is genuinely interested in your business and not just going through the motions. A good VAT return accountant will take the time to understand how your business works, what challenges you face and what your plans are for growth. That kind of understanding makes a real difference to the quality of the service you receive.

Final Thoughts

Choosing the right VAT return service is about more than just finding someone to fill in a form. It is about finding a professional you can trust, who knows their subject inside out and who will be there for your business when you need them.

Take your time, ask the right questions and do not settle for anything less than a service that genuinely works for you. The right VAT return accountant will not just keep you compliant. They will give you the confidence to focus on your business knowing that your VAT obligations are in safe hands.