How do you understand your customer's emotions during the calls?  How do you convert your customer emotions into valuable insights?  How hard is it for organizations to receive more than 1,000 calls in a day?  Is it possible to check all the calls manually?  Then, commence your journey with beyondQA  AI Conversational Intelligence Software.

How beyondQA AI Conversational Intelligence Software help your business?

Read conversations, listen to voice calls, understand emotions, detect customer problems, score agent performance, identify compliance issues, and provide coaching and suggestions.

Read conversation:

When a complaint is received from the customer, AI can read all conversations, including email, WhatsApp/chatbot, and live chat.  

For instance, the customer says he would charge twice.  

Then,  BeyondQA AI Conversational Intelligence Software understands that it is a billing issue.  Moreover, it categorizes every conversation manually.  

listen to voice calls:

Our software listens to to and records every customer support call, then converts it to speech-to-text for better understanding.    

It converts speech to text, which includes

What the customer said.

How the agent responded.

understand the emotions:

Our tool easily understands the customer's emotions deeply . It primarily checks

Tone of voice.

Words used.

Speaking speed.

Frustration indicators.

For instance:

It detects angry,  confused, satisfied, and happy emotions.

Detect the customer problems :

Our conversational intelligence AI tool effectively detects customer problems. It detects payment failures, delivery delays, refund requests, technical errors, and account blockage.

Identify compliance issues:

Compliance varies across industries.   Our conversational intelligence AI tool helps companies avoid legal risk, comply with regulations, and improve audit readiness.

In a nutshell:

If you would like to understand your customers, then commence your journey with the BeyondQA conversational intelligence ai tool.